Why is there a charge on my card? Elevation


We're a marketing and development agency in Orange County, CA

Why are you charging us?

This is either a recurring charge for AlbumExposure , a one-time charge for a merchandise order from Black Box Merch , or a charge for agency services from ELEVATION .

Doesn't ring a bell?

If the names above don't ring a bell, you may want to ask around the office. We've found that 95% of the time the confusion arises from someone else at a company signing up for the product.


Can we get an invoice for the charges?

Every time we bill you we send an invoice to the email address that was provided when your account was created.

How do I cancel my account?

Once you login, click "Billing" and then "Cancel Account." The downside is you'll lose any albums you've created and embedded, your username and any history associated with your account.

Can we get a refund?

Charges are non-refundable, but once you cancel you will never be charged again. We don't have long-term contracts, lock-in, signup or termination fees. Just pay as you go and cancel when you're done.

Additional Questions?

Just send an email to and we'll get back to you as soon as possible!